Questions, answered.

No. And it's the most common question we get, so here's the full answer.

We're a physical product business. Every part is designed in-house and printed on our own machines in our Melbourne workshop, then shipped ready to bolt straight onto your rig. The STL file is not the product. The finished, tested, production-spec part is the product.

Our design files are the entire intellectual property of this business. Selling a file once would mean giving away everything that makes these parts worth buying. So the answer is no, at any price, and it's nothing personal.

We get it. We run Bambu Lab printers ourselves and they're great machines.

But a home print of our geometry is not the same part. Our production parts are a specific material spec, with print settings tuned over hundreds of iterations. That combination is what survives life on a working set.

Your printer will get you close on the shape. It won't replicate the finish or the material spec. That difference is exactly what the product is.

We believe you. Genuinely.

But this isn't a personal trust issue, it's structural. The moment a file exists outside our workshop, we have zero control over where it goes next. One file, shared once with one trusted friend, is all it takes for a design to be everywhere.

Because we can't make exceptions safely, we don't make them at all. The answer has to be the same for everyone.

We ship to more than 30 countries and we're always working to add more. If yours isn't on the list yet, or import duties make ordering painful, we're genuinely sorry. That's frustrating and we know it.

But shipping coverage and design files are two separate things. Not being able to ship somewhere is not a reason to hand over the designs. If you're in an unsupported region, email us. Sometimes we can find a carrier option, and your message helps us decide which countries to add next.

Yes, plenty. We publish free designs on our MakerWorld profile: community designs, utility prints and open-source contributions, free to download and print at home.

If we want to give something away, that's where it goes. The commercial catalogue stays in the workshop.

Australia. $10 AUD on orders under $99, and free over $99.

United States and Canada. A flat rate that already includes your import duties and clearance fees, so there is nothing further to pay on delivery.

Everywhere else. A flat rate. Your own country may charge import fees when the parcel arrives.

Everything on this page in full detail, including tracking and customs, lives on our shipping policy page.

Orders are processed Monday to Friday from our Melbourne workshop.

Order before 12:00pm AEST on a business day and your parts normally go out in 1 to 2 business days, often the next morning. During a big sale or a busy run it can stretch to 5 business days. That's the outside number, not the usual one.

You'll get tracking by email the moment your order is on its way.

Typical delivery times, counting from the day your order ships rather than the day you place it:

Australia (Express): 1 to 2 business days
New Zealand and SE Asia: 3 to 7 business days
USA and Canada: 5 to 10 business days
UK and Europe: 5 to 12 business days
South America: 10 to 15 business days

Every order ships with tracking via Australia Post. These are estimates, and customs or peak periods can add time. Full detail on our shipping policy page.

Almost every time, the parcel is fine and the tracking is just quiet.

Here's the part most people don't know. We hand your parcel to Australia Post, and once it lands in your country it is passed to your own national postal service. From that moment they have the current information and we do not. Our tracking can sit unchanged for days, still saying the item left Australia, while your local carrier already has it sorted and on a van.

So check your own country's postal site first. Same tracking number from your shipping email, no account needed. We keep a list of every country we ship to, with a direct link to its tracking page, on our shipping policy page.

If it still looks stuck after that, email us with your order number. We cannot control a parcel once it has left us, but we will chase it from the Australia Post end and sort it out with you.

No. We prepay all US and Canadian import duties and customs clearance fees before your parcel leaves Australia. That cost is built into the shipping rate you pay at checkout, so the price you see is the price you pay. No fee at the door, no customs letter, no parcel sitting in a depot waiting on a payment.

European Union. Since 1 July 2026 the EU charges VAT plus a flat customs fee, currently 3 euros per type of item, on every parcel arriving from outside Europe. Your postal carrier collects it before delivery. It is charged by your government directly to you, so we cannot include it in our prices. Putting several things in one order keeps those per parcel fees down.

United Kingdom and everywhere else. Any import taxes, duties or handling fees are charged at your end and are yours to pay.

See our shipping policy, or what changed on 1 July.

Everything ships from our workshop in Melbourne, Australia via Australia Post. We design, print, finish and pack in the same building, so there's no third-party warehouse between us and your order.

Yes, within 14 days of your order being delivered, going by the delivery confirmation on your tracking.

The item needs to be unused, in original condition, and returned with all its original packaging and components. Return postage is yours to cover, and the original shipping charge isn't refunded. Once it's back with us and checked, we refund to your original payment method.

Custom and made to order parts are the exception. Those are made for you specifically, so they aren't returnable unless something is wrong with them. Full wording on our returns policy page.

Tell us and we'll put it right. Email info@3dfilmparts.com within 7 days of delivery with a couple of photos and a line about what's wrong.

We'll assess it and sort it with a repair, a replacement or a refund, whichever actually suits the situation, and we cover the return postage on anything faulty or incorrectly sent. No argument about who pays for our mistake.

Our goods also come with guarantees that can't be excluded under Australian Consumer Law. This policy sits on top of those rights, it doesn't replace them. See the returns policy for the full detail.

No. 3D Film Parts is an independent Australian brand.

Our products are designed for compatibility with the gear named in each listing, and they do not include any manufacturer logos or branding unless clearly stated. If a listing says it fits your rig, it fits. It just isn't made by the original manufacturer, and we never pretend otherwise.

Yes, and we're proud of it. Every part is manufactured on our own machines using high-quality 3D printing, with the material and settings chosen for each part's job.

Minor surface variation is part of the process and doesn't affect performance. Most customers are surprised by how good the finish is when the part lands in their hands.

Yes. Custom work is a big part of what we do.

If you need something specific, send us the details of your setup: camera body, accessories, measurements, and photos if you have them. We'll tell you honestly what's possible and what it will cost. Start on our Custom Designs page.

Because a custom part is made for you and nobody else, it isn't returnable for change of mind. If something is wrong with it, that's on us and we'll fix it.

Email info@3dfilmparts.com. It comes straight to us and a real person answers it. No ticket numbers, no chatbot, no call centre.

Two things make it faster: include your order number if it's about an order, and attach photos if something looks wrong or you're asking whether a part fits your rig. It usually saves a whole round of emails.

Usually a couple of business days. Sometimes same day, and in a busy week it can be a bit longer.

We're a genuinely small Melbourne workshop. The people answering email are the same people designing, printing, finishing and packing the orders, so there are days where the machines win.

If you've emailed us, it's in the queue and you will get an answer. Nothing gets ignored, nothing gets binned, and you don't need to chase us. If it's urgent, say so in the subject line and we'll pull it forward.

Email us as soon as you can with your order number and what needs changing. If it hasn't been packed yet we can usually sort it out.

Once it's packed and handed to Australia Post we can't pull it back, and custom or made to order parts are already in production, so those are harder to change. Ask anyway and we'll tell you honestly where yours is up to.