International Shipping Update — July 2026
The short version: on 1 July 2026, the rules for posting parcels between countries changed — for every store in the world, not just ours. We're really sorry, but our international shipping prices have had to go up. This isn't extra margin for us. It's a direct reflection of what we now have to pay as a business to get your order to your door. And we promise: we will do everything we legally can to keep your duties and taxes as low as possible.
What actually changed?
Governments around the world removed the old "low-value parcel" exemptions. In plain terms: small parcels used to sail through customs for free. Now almost every country charges import fees on every parcel, no matter how small — and for the US and Canada, those fees must be paid before the parcel even leaves Australia.
It's not just customs — postage itself went up too
Australia Post — who we ship every single order with — raised their prices on 1 July 2026, domestically and internationally. And like everyone right now, we're paying more for everything that arrives at our own workshop too: filament, packaging, hardware, freight. We wear as much of that as we can. What you see in our shipping rates is us passing on some of that cost — not all of it. We hope you understand.
What it means for you
🇦🇺 Australia & 🇳🇿 New Zealand — nothing changes. Same shipping prices as always, nothing extra to pay.
🇺🇸 United States & 🇨🇦 Canada — no surprises, we handle it. Your import duties and clearance fees are paid by us, upfront, before your parcel leaves the country — that's now a legal requirement for the US and how we've chosen to ship to Canada too. The cost of doing that (including the Zonos® clearance fees we're charged) is built into your shipping rate at checkout. That's why shipping looks a little higher than it did before 1 July. The upside: once you've paid at the cart, you will never pay another cent — no fees at the door, no customs letters, no held parcels.
🇪🇺 European Union — your post office will charge you on arrival. From 1 July 2026, the EU charges VAT plus a flat customs fee (currently €3 per type of item) on every parcel from outside Europe. Your local postal carrier collects this from you before delivery. We can't include it in our prices — it's charged by your government, to you, at your end. Tip: combining items into one order keeps the per-parcel fees down.
🇬🇧 UK and 🌏 everywhere else — your local customs charges apply. Import taxes and handling fees, where your country applies them, are collected from you before delivery and are your responsibility.
The fine print, in plain words
By placing an order you accept our Shipping Policy and Terms of Service. What that means in practice: we cover exactly the charges we say we cover — for the US and Canada, that's your import duties and clearance fees, prepaid and included in shipping. Any duty, tax or fee we haven't expressly said we cover is the customer's responsibility. You'll tick a box in the cart confirming this before checkout — no small-print surprises, it's all written here first.
What we're doing to keep your costs down
- Every parcel is declared accurately as "Made in Australia" — this genuinely matters, because Australian-made goods attract the lowest US import duty band. If we were sloppy about this, you'd pay more.
- Simple, correct customs classifications on every product, so parcels clear quickly and never rack up storage or inspection fees.
- US & Canada duties paid upfront by us, so your parcel never sits in customs limbo waiting for payment.
- We absorb what we can. Between Australia Post's price rises and the new customs fees, our real costs went up by more than our shipping prices did. The increases cover part of our new costs — not a cent more.
Questions about a specific order or destination? Email us at 3dfilmparts@gmail.com — we're a small Melbourne workshop and a real human will answer.