Shipping

Everything we make is printed, packed and posted from our workshop in Melbourne. This page covers what shipping costs, when your order goes out, how to track it properly once it lands in your country, and who pays what at the border.

What shipping costs

• Australia. $10 AUD under $99, free over $99.
• United States and Canada. Flat rate, and it includes your import duties and clearance fees. We pay those before the parcel leaves Australia, so there is nothing to pay on delivery.
• Everywhere else. Flat rate. Your own country may charge import fees when the parcel arrives.

When your order ships

We pack Monday to Friday. Get your order in before 12:00pm AEST on a business day and it normally goes out in 1 to 2 business days, and often the next morning.

During a big sale or a busy run that can stretch to 5 business days. That is the outside number, not the usual one, and we would rather tell you now than leave you guessing. Custom and made to order items take longer, and we give you a timeframe when you buy.

Every order ships with tracking. You get a second email with the number the moment it leaves the workshop.

How long it takes to reach you

Counting from the day it ships, not the day you order.

• Australia, express: 1 to 2 business days
• New Zealand and South East Asia: 3 to 7 business days
• United States and Canada: 5 to 10 business days
• United Kingdom and Europe: 5 to 12 business days
• South America: 10 to 15 business days

These are estimates, not guarantees. Customs and peak periods add time.

Once it leaves us, your local carrier is the one who knows

Here is the honest bit, and it is the reason this page exists.

We print it, pack it and hand it to Australia Post. From that moment we have no more control over your parcel than you do, and no special screen to look at. We see the same tracking page you see.

What most people do not know is what happens next. As soon as your parcel lands in your country it is handed to your national postal service, and from then on they are the ones with the current information. Our tracking can sit unchanged for days, still saying the item left Australia, while your local carrier already has it sorted and on a van.

So check them first, before you check us. Take the same tracking number from your shipping email and paste it into your own country's postal site below. No new number, no account, no login. That is the live one, and nine times out of ten it answers the question on the spot.

Your shipping email names the carrier holding the parcel. Almost every order goes with Australia Post. If yours names a courier instead, track it on that courier's own site.

Not on the list? We ship almost everywhere, and the rule is the same wherever you are: find your national postal service, open its track and trace page, and paste in the number from your shipping email. If you cannot find it, email us and we will look it up with you.

If the tracking has not moved

Almost every time, the parcel is fine and the tracking is just quiet. Work through these in order and you will usually have your answer before you get to the last one.

• Check your own country's postal site. Use the list above. This is the single most useful thing you can do, because that carrier is holding your parcel and we are not.
• Give it a few working days. International tracking updates in jumps, not continuously. A gap of 3 to 5 days between scans is normal and does not mean the parcel is lost.
• Look for a card, a text or an email from them. If nobody was home, or if there is a customs charge waiting to be paid, your local carrier may be holding the parcel and waiting on you. That shows on their site, not on ours.
• Call your local carrier if it still looks stuck. They can see the depot, the delivery run and the hold reason. We cannot see any of that from Melbourne.
• Then email us at info@3dfilmparts.com with your order number. If it is genuinely lost or stuck, we chase it from the Australia Post end and we sort it out with you.

Customs, duties and taxes

Updated 1 July 2026.

United States and Canada

We pay your import duties and clearance fees upfront, before the parcel leaves Australia. That cost is built into the shipping rate at checkout, which is why shipping costs a little more than it did before July. Once you have paid at checkout there is nothing else to pay. No fee at the door, no customs letter, no parcel held in a depot.

European Union

The EU now charges VAT plus a flat customs fee, currently 3 euros per type of item, on every parcel arriving from outside Europe. Your postal carrier collects it from you before delivery. We cannot include it in our prices because your government charges it directly to you. Putting several things in one order keeps those per parcel fees down.

United Kingdom and everywhere else

Any import duties, taxes or handling fees are charged at your end and are yours to pay, wherever your country charges them.

The fine print

By placing an order you agree that any duty, tax or fee we do not expressly cover is the customer's responsibility. What we do cover, we say plainly: for the United States and Canada that is your import duties and clearance fees, prepaid and included in the shipping you pay.

We declare every parcel accurately, including Australian country of origin, which sits in the lowest US duty band, and we keep our customs classifications correct so parcels clear quickly instead of collecting storage and inspection fees. We will always do everything we legally can to keep your landed costs down. Read the full July 2026 update.

Questions about a particular order or destination, email info@3dfilmparts.com. We are a small Melbourne workshop and a real person answers.