Refund policy
3D Film Parts is a small workshop in Melbourne. Nearly everything we sell is designed and printed by us, for people who use it at work. If something is not right, we would much rather hear about it than not, and we will sort it out quickly.
If something arrives faulty, damaged or wrong
We will replace it or refund you, whichever you would rather have, and we cover the return postage. You do not need to argue the case.
Email info@3dfilmparts.com with your order number and a photo or two. For most of our smaller parts we will not ask you to post the original back, because it usually costs more to return a printed part than it does for us to print another one.
There is no deadline on this. If a part fails later in a way it should not have, tell us. Your rights under the Australian Consumer Law are not limited by any return window, and neither are we.
If you change your mind
You can change your mind about any order, wherever you live. Tell us within 14 days of it being delivered. An email saying so is enough. Then send it back within 14 days of telling us.
We refund what you paid for the goods, and if you send the whole order back, the shipping you paid too. The refund goes to your original payment method within 14 days of hearing from you. We may wait until the parcel is back with us, or until you show us proof you posted it. Return postage is yours.
It's fine to open it and try it the way you would in a shop. If it comes back used, drilled, painted or damaged beyond that, we take the loss in value off the refund.
If you are ordering from overseas and return postage would cost more than the part is worth, email us before you send anything. There is usually a better answer and we will work it out with you.
Custom and made to order items
Laser marking, UV printing and custom design work are made for you specifically, so we cannot resell them and we cannot take them back because you changed your mind.
Faults are a different matter. If a custom item arrives faulty, damaged, or marked incorrectly by us, it is covered exactly like anything else and we will remake it.
What changes the refund
- Things made to your order (custom, laser marked or UV printed) can't be returned for a change of mind.
- If a part comes back used, modified, drilled, painted or damaged, we take the loss in value off the refund.
Neither applies if the item is faulty. Faulty is always covered.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Everything on this page sits on top of those rights. Nothing here removes them, and nothing here shortens them.
How to start a return
Email info@3dfilmparts.com and include your order number, what the problem is or that you have changed your mind, and a photo if something is faulty or damaged.
We answer our own email and we will get back to you within 2 business days. We will tell you what happens next, and if we need the item back we will send you the return address.
How we work through a problem
If something’s wrong with your order, we’ll fix it, replace it or refund it. We’re a small workshop and we own our mistakes. We’ll always work with you respectfully by email. We won’t respond to threats, abuse, or attempts to pressure us through public comments. Those conversations move to email, and comments are removed.
Refunds
Where we are not asking for the item back, we refund as soon as we have sorted the replacement with you. Where an item is coming back to us, we refund within 3 business days of it arriving. After that it is up to your bank or card provider, which usually adds a few more days before it shows on your statement.
Still not sure
Ask us. If you are wondering whether something is covered, whether a part will fit your setup, or whether it is worth posting back, email info@3dfilmparts.com and we will give you a straight answer.
The longer version, including what we would like you to tell us when a part could be better, is on our returns policy page.
Last updated: 9 November 2026