📦 Shipping & Delivery
🇦🇺 Australia:$10 shipping on orders under $99
🇺🇸🇨🇦 US & Canada: import duties included in shipping — nothing to pay on delivery
🌏 Other countries: local import fees may apply on arrival — what changed on 1 July
⚠️ International tracking note: Once your parcel leaves Australia, tracking updates through your Shopify link may stop. This is normal — your parcel has transferred to your local carrier. Use the same tracking number on your country's postal website for live updates.
Dispatching
We ship from Melbourne, Australia via Australia Post.
Orders are processed Monday to Friday.
Orders placed before 12:00pm AEST ship within 3 business days (typically next business day 🚀).
Delivery Estimates
- Australia (Express): 1–2 business days
- New Zealand & SE Asia: 3–7 business days
- USA & Canada: 5–10 business days
- United Kingdom & Europe: 5–12 business days
- South America: 10–15 business days
🇺🇸🇨🇦 US & Canada Customers
From 1 July 2026, US and Canadian import duties must be paid before a parcel ships.
We pay these for you upfront — the cost (including customs clearance fees) is reflected in your shipping rate at checkout, so there are no surprises on delivery.
